Bad service from RCS Cash Advance Department

I requested a cash advance from my account and it was approved. It’s been a week of waiting while I was told it will take only 48 hours. I called the consultants none of them mentioned anything about problems they are having up unti today when I called again. I was happy with RCS making sure of a good service to their customers but today I was very disappointed. No e-mails received to notify clients of an issue that they are facing. My account is up to date but I am receiving such poor service😞😞