1 reviews | Active since Oct 2018
Bad service from RCS
On the 21 November 2019 I went to capitec to enquire about my accounts with them boom an RCS account so I immediately call them first of all you will hold for more than 30 minutes and after holding they then send you from pillar to post they confirm that my accounts are fully paid up with them but don't want to agree to confirm to say that this account im question is not mine they talk of system error which would be understandable if they were to put it in writing i cannot find my self having an account on my profile that doesn't belong to me they gave me an email address of their ICT department which is bouncing back can you please remove this profile under my name and portfolio
Can you urgently remove this account number *** on my profile please its not mine. And also it's affecting my profile.
I don't know what's difficult in just verifying that this is not my account I am so dissapointed in the service
Bongeka
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS CARDS