EU
Etienne U

1 reviews | Active since Oct 2018

09 Oct 2018, 10:08

BAD SERVICE FROM RCS

Just phoned RCS and requested a statement on my account. I lost my job and are making payments as I can. Now they are refusing to give me a statement because it is not in their policy. Really, this is just unacceptable. I need to see my statement which is totally in my right. I also requested them in 2017 to put my balance on budget or 36 months to make my premiums lesser. What is going on RCS. ????

0
Replies (2)
RCS
RCS's reply09 Oct 2018, 10:28
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply12 Oct 2018, 11:21
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS