BAD SERVICE FROM EDGARS AND THE RCS GROUP

I have been trying to close my EDGARS account since end September 2020. I've sent them an e-mail to which I've received a confirmation confirming that my account has been prepared for closure, yet to date and several calls to their collections department, my account has still not been closed. Instead all I receive from the collections dept, is a rude lady who blatantly refuses to assist! The day I sent them an e-mail, I was in a credit of R 11.00. Now they are claiming R106.00 from me. Due to their incompetency they are demanding that I pay this amount ... PERHAPS this is just your way @EDGARS to recoup funds from clients to assist in your bad debt situation ?! This is absolutely ludicrous and pathetic service from a reputable organization like the RCS GROUP to say the least. RCS you are ruining the EDGARS BRAND, I have been an Edgars client for several years and have never received such pathetic service from them as I have with the RCS GROUP!!!