Bad service / ********** transactions

I have contacted RCS on numerous occassions to have my statements emailed and also to add a debit order on my card. Since last year, this has not happened even after receiving a phone call from them that I will receive my monthly statements and the debit order will be activated. Also, I read another readers comment regarding ********** transactions which also happened to me today and she also mentions that it took place somewhere in the Eastern Cape. My transactions also occurred in the Eastern Cape. RCS should have pins on all their Cards across all stores.