MR
Michelle R
1 reviews | Active since Apr 2017
31 Dec 2019, 09:52
BAD SERVICE
Good morning I have made a payment of R 5000,00 on my credit card and the payment is still not reflecting. I phoned customer services on numerous occasions and was told nothing was reflecting and to mail the proof of payment to their finance department which I did.
No reply from them so I phoned again today and was told the documents again.
Please respond to my query as soon as possible please as I am getting worried because the funds is not reflecting on my card. Not sure why I need to complain first before I will get your attention.
Your urgent response will be appreciated.
Regards M Rhoda
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RCS's replyOfficial
31 Dec 2019, 09:55Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Dec 2019, 09:55
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group