Bad service and payments not reflecting

PAYMENT SINCE 20TH DEC STILL NOT REFLECTING AND VERY DISAPPOINTED IN THE SERVICE I RECEIVED FROM MACRO OTTERY AND RCS TO INVESTIGATE WHY PAYMENT IS TAKING SO LONG TO REFLECT WAISTING AIRTIME TO CALL IN WITH NO ASSISTANCE AND SENT TO THE MACRO STORE TO BE LAUGHED AT AND MADE A JOKE OF WITH THE RCS AGENT ON THE PHONE WHEN I SAID I WANT TO USE THE CARD I HAVE MOUTHS TO FEED. STILL WAITING ON THE MANAGER TO ASSIST AS WELL MACRO AGENT ALSO PUT MY LIFE AT RISK HAVING OTHER CUSTOMERS STAND NEXT TO ME WITH NO SOCIAL DISTANCING LITTERALY ONTOP OF ME TO ASSIST THEM WHILE I WAIT FOR HIM TO GIGGLE FINISH ON THE PHONE. DUE TO NO PAYMENT REFLEFTING I NOW GET CHARGED ARREARS INTEREST ON MY RCS ACCOUNT. AND UP TO TODAY SINCE THE 20TH AFTER SENDING EMAILS WITH PROOF OF PAYMENT NOONE GOT BACK TO ME.