Bad service and no end in sight

No service at all, no accts sent via email no explanations received, interest added onto accts after bank details deleted, nobody knew how or who to pay - many phone calls to Call Centre paid for by myself,of course and guess what - since Jan I am still none the wiser - nobody there even knows who works for them or how to direct calls - 1 big hot mess !! - a word to the wise-close yr acct and move on - your acct balance and your reconcilliation of what you have paid and what you owe will remain a mystery and yr credit rating will be affected - absolute ******* !