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vusimuzi N
1 reviews | Active since Jun 2011
10 Nov 2022, 13:57
Bad service and lack of customer care
I have requested the settlement letter. I then pay the same amount and asked them to close the account. Instead of getting a call with confirmation that they have close my account and I was removed from credit bureau. I get the call that i owe them R300 after a month finished paying the account.
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Replies (3)
RCS's replyOfficial
11 Nov 2022, 10:36Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Nov 2022, 10:36
Official
Good day,
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
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vusimuzi N's updateReviewer Update
20 Nov 2022, 19:52I have made the payment on the 12 October 2022. Why is my credit profile not updated and account status not closed. I need confirmation letter and email that my credit profile has been updated. They have 7 days to do that
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vusimuzi N's update20 Nov 2022, 19:52
Reviewer Update
I have made the payment on the 12 October 2022. Why is my credit profile not updated and account status not closed. I need confirmation letter and email that my credit profile has been updated. They have 7 days to do that
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vusimuzi N's updateReviewer Update
26 Nov 2022, 18:42I have send the email with payment information. I need my account clear and update my credit profile
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vusimuzi N's update26 Nov 2022, 18:42
Reviewer Update
I have send the email with payment information. I need my account clear and update my credit profile