Bad service - Account not been paid after Proof of payment was provided.

Good morning,

Seems all the more that it was a bad decision to sign up for an Makro RCS account.

"We have not received payment towards your Makro account. Make a cash or Easy Pay payment of R390 to reinstate your credit facility. Tel: ********** 221."

My debit order didn't seem to go through at the end of the month, so I made manual EFT payment.

Week after, I still got text messages and emails that my account is in arrears. After making a call to them and explaining that the money has been paid, they request a proof of payment which I provided.

The money was paid on 09/05/2019. Yesterday 13/05/2019 I contact the service center to verify that the amount was received and they told me that it can take 3 working days to reflect, 3rd day was Monday.

The initial amount also went up in this time from R189 to R389 or something close to that.

Yet again this morning another sms that my account needs to be paid and payment has not been received.

Pathetic support by their agents.

Incompetency at it's best.