nK
nicolette K

1 reviews | Active since Oct 2012

26 Feb 2024, 11:54

bad service

made a payment on the 31st which they posted on the 1st only to find out my credit rating has dropped due to having paid my account late - ******* i paid my account before the required payment due date which is the 1st. Edgars/RCS your slogan to customers should be how can we make your life miserable today. Now that i've requested settlement amount and paid it the same day i received the sms they will probably take 5 days to post my payment and close my account just so that they can add more interest onto my account and make me pay more

0
Replies (2)
RCS
RCS's reply26 Feb 2024, 11:56
Official
Good day, 

We herewith acknowledge receipt of your complaint. 

We will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.

Kind Regards,RCS Group 
RCS
RCS's reply06 Mar 2024, 11:48
Official
Good day 

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
Kind regards, RCS Cards