Bad Service

Good Day

I requested an increase on my credit limit for my Makro RCS card which was granted (as per telephonic confirmation and email) but it is not reflecting. Every time I call RCS I receive a different response. Please can you look into this as the previous agent I spoke to put me on hold and spoke to a manager who confirmed funds will reflect in 24 hours but it's been well over a few days now and nothing. The current agent I spoke to tells me I must pay R900 to access my credit. I paid R3000 last month and now you are telling me my balance is -R900 please send me a statement of how you got to -R900 and kindly upload my increased credit by R10 000. I am customer for a long time but with service like this Id rather not use the account, settle the balance and close.

I had an available cash advise of 2100 but I only took R1000, straight after that my account went into negative balance? something smells fishy here. Maybe your system glitched but still pathetic service from some of your agents.

Please email me I cannot answer calls at work.

Regards Yoshen *** ***