1 reviews | Active since Apr 2020
Bad Service
Dear RCS,
In Jan I was advised that RCS no longer administers accounts on behalf of Cape Union Mart.
I will need to go to Game/Makro and get an RCS GP card. I called your customer services department and everything was explained to me and it made sense and I thought I would be as easy as I was told. I did go to Game Jubilee Mall. I got the card and I was told that I can't activate the card at the store I will have to do that myself after 48 hours. I have been struggling to activate the card.
What your customer services told me ka not the same as what I was told at the store.
The end of Feb I couldn't pay that account since I don't have details of where I should pay and the the card is still not activated.
Now can someone call me and activate the card so I can pay that account
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind RegardsRCS Group
I am still waiting for feedback
Card is not activated, where do I make a payment ???
I am still waiting for feedback
Card is not activated, where do I make a payment ???
I have tried to make contact to no avail.
Please provide a suitable time when we can contact you.
Regards,
RCS group.
I have tried to make contact to no avail.
Please provide a suitable time when we can contact you.
Regards,
RCS group.