CN
Cwayita N
1 reviews | Active since May 2018
11 Oct 2024, 10:48
Bad service
I've been sending emails regarding my RCS app that I can't log in, it shows that my liveness verification status is blocked and I should contact ***and I've been calling that number including all RCS numbers (***/ ***) all of them are not going through, I honestly don't know what to do anymore because no one is willing to assist me. First email was on the 03/10/2024, then again on the 08/108/2024 where I was asked for my ID number offwhich I sent it through and no one came back to me to assist. I've been your customer for many years and I've been paying my account so now I'm not understanding why am I being treated like this or maybe I'm not important to your business.
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RCS's replyOfficial
11 Oct 2024, 12:12 Good day Cwayita Ngoqo,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
RCS's reply11 Oct 2024, 12:12
Official
Good day Cwayita Ngoqo,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards, RCS Group