Bad service

Good day, On 18 June 2020 I made a purchase at PnPay and wanted to pay with my Game store card like before. I need to mention that I am using this specific card for a while and that there is NO Expiry date on the card. Big was my surprise and embarrassment when the card was declined. I had no other choice but to make use of my husband's emergency fund putting him in a financial tight spot.

At this stage I was still confident the matter can be resolved all I have to do is get my new card at Game (although I need a crystal ball to know it is expired) My mind was at ease cause once I obtained the new card I will be able to correct the situation due to the very handy benefit my card gives me, I quote verbatim as shown on www.game.co.za "Withdraw cash straight from your account HASSLE FREE. Available at any Game tillpoint or money center... The amount will be added to your purchase and the cashier WILL give you the CASH." On 20 June 2020 at Game Key west, With my new card in hand I was informed "we don't do the cash thing now" They couldn't explain to me why a benefit on something both parties agreed to was removed without consultation or means of information. The lady called RCS and gave the phone to me and whoever on the other side's only explanation was No cash because of lock down. Very dissapointed I went home and contacted RCS and once again was told as long as it's lock down no cash at the till. When I asked what the reason might be as I fail to see the risk I was calmy informed "I can not answer that question" I can not believe how such a normally great company can change their attitude in a blink of an eye. I am expected to be fine with this but seeing that we are so comfortable with this kind of behavior we can arrange for no payment or no interest while it is lock down. Hopefully there is a little tiny bit of humanity and honesty left in someone somewhere.

Thank you