Bad Service

"The core purpose of RCS is to improve people’s lifestyle by being innovative in offering desirable and accessible credit products. The idea is to enable RCS customers to enjoy the convenience, comfort and peace of mind offered by these credit solutions."

This consumer paid her account before due date, sent proof of payment several times, called several times and nothing has been resolved yet. I was told to wait 5 working days, called again just to be told that I need to wait another 14 days as the unreachable division will only start allocating and assessing my payment made effective Monday. I paid thrice the installment due amount. It is a pandemic if you have not realise it yet. Not all of us, have the luxury of extra cash flow and if you are not allocating and updating this by Monday. I want that money back that was paid into your account with interest.

Your delay will cost me a drop in my credit score, reflecting in a missed payment or late payment. You are impacting me negatively in so many ways. This can be seen as defermation of my character at the end of the day as you painting a picture at the credit bureau which is not true.

I need this resolved yesterday, please.