IM
Itumeleng M
1 reviews | Active since Jan 2026
06 Jan 2026, 11:30
BAD SERVICE
RCS gave me a settlement on the 09 December 2025, payment was done same day and email sent with proof and a request to close the account. I made a call on the 17 December account was not closed and lady i spoke to confirm these an extra charge and refund ia due to me. 06 January a refund is not processed and paid up letter still not sent as promised.
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Replies (6)IM
Itumeleng M's updateReviewer Update
08 Jan 2026, 08:57To proof RCS is taking their customer serious, Nobody called me after this escalation. Nobody called to say they listened to the call i made and promised a refund By lady called Isaaf. No paid up letter sent when the account was settled on 09 December almost a month.
IM
Itumeleng M's update08 Jan 2026, 08:57
Reviewer Update
To proof RCS is taking their customer serious, Nobody called me after this escalation. Nobody called to say they listened to the call i made and promised a refund By lady called Isaaf. No paid up letter sent when the account was settled on 09 December almost a month.
RCS's replyOfficial
08 Jan 2026, 09:11Good day Itumeleng Mataboge,
Your account is under investigation, we will provide you with feedback as soon as we have completed our investigation.
Kind Regards,RCS Group
Your account is under investigation, we will provide you with feedback as soon as we have completed our investigation.
Kind Regards,RCS Group
RCS's reply08 Jan 2026, 09:11
Official
Good day Itumeleng Mataboge,
Your account is under investigation, we will provide you with feedback as soon as we have completed our investigation.
Kind Regards,RCS Group
Your account is under investigation, we will provide you with feedback as soon as we have completed our investigation.
Kind Regards,RCS Group
IM
Itumeleng M's updateReviewer Update
08 Jan 2026, 14:55Afternoon Hello Peter, My query was not resolved as i requested. I would like to cancell this matter and request RCS to send my paid up letter and update my ITC record with immediate. RCS consultants are rude, lacks listening skills and good customer service. BAD SERVICE
IM
Itumeleng M's update08 Jan 2026, 14:55
Reviewer Update
Afternoon Hello Peter, My query was not resolved as i requested. I would like to cancell this matter and request RCS to send my paid up letter and update my ITC record with immediate. RCS consultants are rude, lacks listening skills and good customer service. BAD SERVICE
RCS's replyOfficial
08 Jan 2026, 15:19Hi Itumeleng Mataboge, we have tried to make contact to no avail.
we have sent your closure letter, which confirms the account is paid up and closed.
Kind Regards,RCS Group
we have sent your closure letter, which confirms the account is paid up and closed.
Kind Regards,RCS Group
RCS's reply08 Jan 2026, 15:19
Official
Hi Itumeleng Mataboge, we have tried to make contact to no avail.
we have sent your closure letter, which confirms the account is paid up and closed.
Kind Regards,RCS Group
we have sent your closure letter, which confirms the account is paid up and closed.
Kind Regards,RCS Group
IM
Itumeleng M's updateReviewer Update
09 Jan 2026, 12:10When you called i specifically said i am available until 1:30 pm,if you called me after that time obvious i wont be available. I havent receive the paid up letter yet but i will keep checking. Again listening to customers is a problem.
IM
Itumeleng M's update09 Jan 2026, 12:10
Reviewer Update
When you called i specifically said i am available until 1:30 pm,if you called me after that time obvious i wont be available. I havent receive the paid up letter yet but i will keep checking. Again listening to customers is a problem.
RCS's replyOfficial
09 Jan 2026, 14:19 Hi Itumeleng Mataboge,
Thank you for taking our call.
We have sent you an email.
Kind Regards,RCS Group
Thank you for taking our call.
We have sent you an email.
Kind Regards,RCS Group
RCS's reply09 Jan 2026, 14:19
Official
Hi Itumeleng Mataboge,
Thank you for taking our call.
We have sent you an email.
Kind Regards,RCS Group
Thank you for taking our call.
We have sent you an email.
Kind Regards,RCS Group