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Nadia

1 reviews | Active since Apr 2021

15 Apr 2021, 16:18

Bad Service

Worst experience of my life. Have paid my account monthly and earlier than supposed to each month as well.

Everyday i get sms's stating my account has been handed over, i am in arrears, i have not met commitments etc.

When doing payment, proof of payment is always sent same day yet the allocation of payment is never made from their side as every month i get told i haven't paid.

I have weekly phone calls with RCS and every time they say please ignore the sms's don't stress about them, but it is my credit record that is going to reflect bad?

on my weekly calls i get told it will be escalated and someone will phone me which also never happens. How now?

0
Replies (2)
RCS
RCS's reply15 Apr 2021, 16:28
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


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Nadia's update26 Apr 2021, 07:43
Reviewer Update
hi RCS, thanks for the reply. Almost 2 weeks and still no one has sorted out this issue.