BAD SERVICE

I've been calling since last year. Each time I call I'm being told that IT will call me back. As I'm typing now I am speaking with Nolu who, rudely, put me on hold because she is probably too *********** to assist. I cannot log into the app, if i log in with my work email it takes me to the page to reset but I cannot reset with the same work email. It only allows me to reset with my personal gmail account. WHY CAN I NOT LOG IN WITH MY GMAIL?????? is there anyone in RCS that can assist. I mean for months now I been told that IT will assist. What IT? I mean we in 2026 and I'm still waiting for IT to call or to assist.