bad service

After 10 years as a loyal client to RCS with out fail. two months ago i settled my card to my suprise on the 27th i was debited reason given my account is in arrears. how can i be in arrears when i settled my card. this means rcs has ruined my credit profile and by the looks of it, its going to be difficult to resolve this problem <br> <br> after a number of calls to RCS they asking for my paid up letter and refund, i still no joy.<br> <br> on saturday i called and got hold of the worsed agent and team leader who couldnt assist me. the team leader didint want to take my call and the agent promised paid up letter by monday still not recieved.<br> <br> Im highly dissapointed with the type of emplyees at RCS and i regret the 10 years Ive been a loyal customer, who didnt even get loyalty rewards or thank you.