bad service

i have been calling rcs to get a settlement letter since 2019/07/22. I was told 48hours waiting period. the 48 hours has passed. I called at 14:55 and spoke to Tina. she took my ID number, placed me on hold for more than 10minutes then dropped the line. I tried calling back at 15:05 but no luck. all I want is a settlement letter to close my game account. this is really frustrating. I want someone to call me today and send me my settlement letter today. this is really annoying that I cannot close my accounts. my number ***