Bad Service

On the 04 March 2019 received sms notifying me that the card was used at Engen Fc wester for the amount of R650.30 as I believed was ***** and Immediately contacted the contact centre to report the matter and spoke to Simo under Ref: ********** 02669 and advised that I need to supply police avedavity together with my copy of ID to ********** to investigate the matter and the Docs were sent through on that day as instructed hoping I will have feedback within 21 days unfortunately due to the poor service of RCS staff I receive zero update/feedback , a month later i have made follow up and the consultant spoke to apologise and advised that she will ask somebody to call me from ***** department and a month later no one contacted me and had to do another follow up , I mean this is pathetic service to the client more especially where the ***** is involved and still expected to make regularly payments . I still need to understand SLA and how did the person used my card without the identity and at Engen Garage . Please can I get Progress feedback its been two months and half now .