SF
Shawn F
1 reviews | Active since Mar 2019
12 Mar 2019, 10:27
Bad Service
I am having the baddest experience with RCS. On the 3/03/2019 I was at GAME and I waited for more then 2hours on for the RCS call centre to assist me. I managed to get a replacement card on 9/03/2019. The card is not working and I've called the call centre and I was advise that the card is active. The card does not work in store and I tried it more then ones. I've tried using the app and the message I get " Account found, mobile number provided does not match the RCS system" please assist or provide me with a settlement amount so that I can go to a company that takes there clients seriously.
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Replies (3)
RCS's replyOfficial
12 Mar 2019, 13:15Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply12 Mar 2019, 13:15
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
SF
Shawn F's updateReviewer Update
12 Mar 2019, 14:49Please be advise that my complain has not been resolved nor have I recieved any feedback to my complaint
SF
Shawn F's update12 Mar 2019, 14:49
Reviewer Update
Please be advise that my complain has not been resolved nor have I recieved any feedback to my complaint
RCS's replyOfficial
18 Mar 2019, 13:12Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,RCS CARDS
Best regards,
RCS's reply18 Mar 2019, 13:12
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,RCS CARDS
Best regards,