LW
Lucinda W
1 reviews | Active since Oct 2010
08 Feb 2019, 08:28
bad service
I called in 3days ago confirmed all my details and was told the credit will be transferred in my account in the next 24hrs, its already over the 24hrs,i call RCs spoke to Sindiswa who told me she doesn't know why the money is not in my account she sent an email to her team leader like seriously, if you out of SLA u don't keep a client on hold for 3-4min and come back with incomplete information that so pathetic. I want the money in my account today as u have already missed your dead line
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Replies (3)
RCS's replyOfficial
08 Feb 2019, 15:09Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,
RCS's reply08 Feb 2019, 15:09
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,
LW
Lucinda W's updateReviewer Update
11 Feb 2019, 13:44still awaiting responds from you guys???
LW
Lucinda W's update11 Feb 2019, 13:44
Reviewer Update
still awaiting responds from you guys???
RCS's replyOfficial
15 Feb 2019, 09:11Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply15 Feb 2019, 09:11
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,