Bad Service

On the 22nd of July I went to Game to fetch my RCS card. Got my card but coudnt do anything with it. I contacted RCS and was i formed that the card issued to me belonged to someone else. I was the told that i shkuld just go back to Game for a re-issue. Went to Game the 24th of July again and I was beimng told it would be resolved. I was honed to collect my new card. Got to Gae today and still the same story. Now im being told that my account is closed due to the wrong card issue story. Why would anyone close an account they havent even used? Best of all i was told to reapply for a new card? Why must i reapply? RCS do have all my info and all my documents!!! Why cant they just resolve the query? Why couldnt they just re-issue a new card? Im a new customer and this is the level of service im already getting!!! I would have understood if it was my mistake but it wasnt!!! Can someone solve this please!!!!