Bad service

i have just received an email from RCS,and they are busy claiming that my issue was resolved nothing yet resolved my account still in Arears and they are busy harassing me with SMEs ,emails and calls .here is email sent to me : ACCOUNT NUMBER : ********** ********** 57118 BALANCE : R11,350.36 AMOUNT DUE : R1,447.96 20 June 2018 Dear Mr Malo Bulame We would like to advise you that the most recent payment on your RCS card was due on the 1st of the month and as yet we have not received payment. This has now resulted in your account being in an arrears status, with R1,447.96 being due and payable today. It is important that this arrears amount is paid immediately in order to rectify the status of your account. We would like to take this opportunity to go over some of the terms and conditions associated with the payment of your account: l The minimum amount payable, as indicated on your statement, must be paid by the 1st of each month. l If you have missed a payment or payments, you must make alternate arrangements to pay the amount due on your card. l Missed payments will result in additional interest and collection charges against your account. l Missed payments also result in a negative payment profile at the credit bureaus, which will jeopardise your opportunities for future credit facilities. l We recommend that a debit order be set up on your account. This is a very convenient way for you to ensure that the right amount is paid at the right time each month. You can call us on ***or email us at ********** today to arrange this. Remember, paying the right amount, each month, on time, allows you to develop a positive payment record and allows you the benefits that your RCS card affords you. To continue enjoying these benefits, we urge you to ensure that payment of this overdue amount is made today. If payment has been made prior to this letter please ignore. Yours truly, Lance Florence Call Centre Manager 020623 / E09