Bad Service

I had my account for more than 10 years, my account is paid up. You have the get cash option which I wanted to make use off, upon doing that it failed. When I phoned customer service the card has been blocked because we have not made any online purchases to earn points we only have 40 points available and therefore cannot get the cash.

When trying to make an online purchase the payment failed and once again phoned customer service for support on which I was said the account is blocked. The consultant did not even try to accommodate us or help us since we have been such a loyal customer not missing one payment and always pay the account up before using it again.

I said if you cannot help me I will have to close the account without hesitation she said she will request for closure, after being such a loyal customer for over 10 years.

This is unacceptable and we are not happy about the service we received.