Bad Service!!!!

Item: RCS
Rating: 1
Author: Priya T

Good day

My loan was paid up in full in October 2017 and also received a paid up letter in November 2017 and todate an amount of R300 still shows as outstanding on my credit report. I have logged a query on the 22/03/2018 with Clayton, ref ********** 80832 and todate I have NOT received any feedback from RCS confirming this has been resolved. I cannot understand how unprofessional RCS is assisting clients with their queries.

Regards Priya

Helpful (0)

Replies (3)

RCS's replyOfficial

13 Apr 2018, 14:31

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS's reply13 Apr 2018, 14:31

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

Priya T's updateReviewer Update

08 Jul 2019, 12:05

NO DATE NOT RESOLVED!!!!!

Priya T's update08 Jul 2019, 12:05

Reviewer Update

NO DATE NOT RESOLVED!!!!!

RCS's replyOfficial

10 Jul 2019, 17:03

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

Best regards,

RCS's reply10 Jul 2019, 17:03

Official

Best regards,

Bad Service!!!!

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