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Rosemary M

1 reviews | Active since Jan 2015

06 Sept 2016, 14:37

BAD SERVICE

<p>This service seems to suck. mI have been pre approved for a loan and have been sending my documents since last week and till this day no response, always being asked for the same documents over and over and over again. I call so many time and nobody bothers to get back to me after being on hold for like forever. This is really sad. I need the finance hence I app**** so why make me wait for this long and yet your teurn around time is different. Pathertic service please rectify ASAP as i need this</p>

0
Replies (5)
RCS
RCS's reply07 Sept 2016, 16:18
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RM
Rosemary M's update08 Sept 2016, 15:02
Reviewer Update

This is so strange that till this very moment nobody has even bothered to get back to me, wow RCS, you really do the business proud

RCS
RCS's reply08 Sept 2016, 15:06
Official

Good day Dear Ms Shaik,

Kindly be advised that we have sent you an email to **********

Should you have any additional enquiries please feel free to contact us on ***or via e-mail: **********

Kind Regards

RM
Rosemary M's update08 Sept 2016, 15:44
Reviewer Update

Good day,

I never received no email so i would appreciate one on ********** as that is my email address for Mr MI Shaik

RCS
RCS's reply14 Sept 2016, 15:46
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS