dM
dolly M

1 reviews | Active since Jun 2018

13 Jun 2018, 20:33

bad rcs service

I keep receiving messages and e-mails that my account is in arrears whereas I payed n sent proof of payment , called them time and again to allocate my payment they say is not up to them is their finAnce department I requested to be given a way to contact their finAnce department myself since they are unable to do it they refused . Plz do something with your customer service you have very bad service I am tired of receiving messages that my account is in arrears

0
Replies (2)
RCS
RCS's reply15 Jun 2018, 17:08
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply16 Jul 2018, 11:30
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,