1 reviews | Active since Dec 2014
Bad Management of accounts
HP Logo WRITE A REVIEW
Cindy
15 reviews | Active since Dec 2014
16 Oct 2023, 14:04 Bad Management of Accounts We had a emergency plumbing experience in our bathroom in which we had to redo our whole bathroom.
Seeing that CTM provides accounts, we app**** and it was approved. We then redo our whole bathroom.
When my insurance paid out I wanted to settle the account. As there is an app and you can pay your account, I settled it through the app. No message popped up to say I need to contact accounts in order to settle.
I received a statement still charging me interest etc. I queried and the consultants kept saying that I was supposed to call the accounts and get a settling amount. I requested via email for a manager to call me...still no manager.
Last week I received a call that I must make payment. I requested the lady send me my reference number and the number to call to sort this out.
Today I called them and spoke to Nolu. She told me the same...when I asked why a app is given to the customer to pay the account then she actually confirmed that they do not tell you before hand that you need to call in to settle your account.
My statement for August showed that at that time the outstanding amount I paid is correct and 8 days later I am still being charged interest on an amount settled. I am not happy about this... I am sure there is a consumer law protecting me against this. I will fight this.
You can't keep taking from people.
Write a reply:
Bold Italic Bullets Numbers
Public reply
REVIEWERS
BUSINESSES
SUPPORT
© Copyright 2023 hellopeter.com and its affiliates. All rights reserved. Terms & Conditions | Privacy Policy
I received two emails where your staff claimed they tried to call me, but I had not one missed call on my phone from RCS.
Then yesterday when I was in a meeting someone tried to call me and I could not answer.
If this matter is not resolved, by this I mean a Zero balance, by the end of this month, October, I will be going to the ombudsman.
You are *****ing peoples money.
I received two emails where your staff claimed they tried to call me, but I had not one missed call on my phone from RCS.
Then yesterday when I was in a meeting someone tried to call me and I could not answer.
If this matter is not resolved, by this I mean a Zero balance, by the end of this month, October, I will be going to the ombudsman.
You are *****ing peoples money.
You welcome.
You welcome.