BAD CUSUMER SERVICE- AFFECTING PEOPLES LIVES

I am writing this review on behalf of my son Kade Roberts, who had an RCS account, that he completely paid up in April He requested for the account to be removed from his credit report on Aril 19th, and after numerous phone calls and emails, it has still not been done, On contacting RCS, they claim they can only communicate via telephone with the Transunion credit bureau, however the credit bureau requires the company to put it in writing, I have thus requested so many times to please let me speak to someone who deals in the RCS accounts department in order to get them to send in the necessary information, but I've been told I am not allowed to speak to that department, Now after weeks of going back and forth, I am at my wits end and urgently require this matter to be resolved, as it is negatively impacting my credit record. Which is preventing him from qualifying for a bond. RCS needs to step up and do their job.