Bad customer service with bad attitude

I called the collections dep 2 weeks ago to make a payment arrangement as I'm no longer working.sadika instead of assisting me,she was threatening to take me to the lawyers and I was left with no option but to accept the amount she gave me coz I didn't want to be taken to lawyers, I gave her the amount that I will afford but she didn't want to listen to me and she was very rude. Now the debit order went off but it will return back due to insufficient fund as I can't afford the installment. I called today I spoke to the lady by the name of Abigail requesting to speak to the collections manager, the attitude I got from her was very very bad.Rcs should consider training their agent on customers service and stop employing *********** ****** agent.as a customer I have the right to be assisted the way I want to be, I also have the right to arrange to pay the amount that I can afford but not to be threatened by an *********** agent.as a collection agent to be successful and to reach your target u need to learn how to collect with a smile and respect<br>