1 reviews | Active since May 2016
Bad customer service to a ***** report
Yesterday I received a message on my phone informing me that my new Builders card is now active. shortly after, I received a notification of an amount spent at a Shoprite and a second notification of another amount spent at Shoprite. In total, R25000 was spent using my name.
I paid up and closed my Builders account in September 2020!
I called RCS and was holding online for about 20 min at first before they answered. The lady managed to block the card that was used but she needed to transfer me to the ***** department for the next step...I literally was holding and waiting for someone to attend to me for 30 minutes before I decided to hang up.
Right now I have no idea what I am supposed to do next as I was not given the information and no one contacted me back with a follow-up. Whatever happens, I must not be held liable for money I did not spend, and secondly, this better not affect my credit record! .
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I just received a statement now from Builders with the outstanding amount yet I keep saying that i am not responsible for this debt.
Do you even care about the credit records of your customers?
I just received a statement now from Builders with the outstanding amount yet I keep saying that i am not responsible for this debt.
Do you even care about the credit records of your customers?