BAD CUSTOMER SERVICE REFUSING TO CLOSE PAID UP ACCOUNT

I have paid my RCS outstanding as per the contract. Months after noticing that the same amount of R34,46 kept being deducted from my account, I called the accounts department to stop debit order.

I was kept holding for a long time after then call was cut off. My request was logged and was told it would be done. The lady who kept me holding was checking for how had gone through before being cut off.

She never called me back and, so I reversed the amount on my app myself. I received several calls requesting this account to be closed but was pushed from pillar to post. On 16 July 2020 I finally noticed that I was not getting any joy went to the store Game Clearwater spoke to the RCS consultant Lady who I gave proof of payment and asked her to request a paid-up letter since I was given settlement amount at this stage, was R154.74. I gave her a copy of my payment to send to the accounts department so as to settle the matter using the internal process since dealing with staff in this organization is SHOCKING to say the list.

To my surprise today 12 August I have received an SMS saying I should settle an amount of R34.46 again. This is shocking service from RCS & GAME store failing to deal with the matter, even internal processes don't work how is one to get closure from this organization? They only call you about outstanding amounts, but when you ask questions you don't get answers. I wouldn't even recommend anyone to deal with RCS the service is very poor and behave like loan sharks things only go their way only.

NO CUSTOMER SERVICE AT ALL. I WILL NEVER SUPPORT THIS ORGANISATION AGAIN NEVER!!!!!