Bad customer service from RCS

I am extremely disappointed with the service I’ve received from RCS. I have been trying to obtain my settlement letter, but I’m told there is a “system error” preventing this from being issued. To make matters worse, the consultant I spoke to made it very clear that he works in a different department and is “only just helping,” leaving me feeling completely dismissed.

All I am asking for is my settlement letter so that I can pay off my account and settle my debt with you. This process should be straightforward, yet I am being inconvenienced with no solution provided.

Please resolve this matter urgently and provide me with my settlement letter without further delay.