HJ
Hannelene J
1 reviews | Active since Sept 2021
03 Feb 2024, 10:27
Bad customer service expierence
The nearest Game closed down in sanlam centre andmy daughter made a payment using the OZOW link on the 26/01/202 4. She send through the proof of payment to ***. She has been calling their call centre to alloacte the money to my account with no luck. She is getting harrasment calls evey 5 minutes from their collections agents . when shecalled in I get transferred to 10 different agents but nobody can help me.Whensheasked to speak to a mager the calls get dropped. All she want is for them to find the money and allocate it to my Game account immediately so that the harrasment can stop. The amount that was paid is 1211.10 .
The proof of payment was send from email address which is ***. Her ID *** is in the subject line. The doocument attached is Proof payment
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
03 Feb 2024, 10:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply03 Feb 2024, 10:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
HJ
Hannelene J's updateReviewer Update
13 Feb 2024, 12:41 Please be advised that I made a payment on the 26/01/24 for the amount of R1211.10 using the OZOW link that RCS was sent via message.
I have sent through the POP to the RCS payments department.
Yesterday I got confirmation that the payment has been found and the payments department is busy allocating the money to my account.
Today I got a notification that the account was handing over
This is very confusing to me.
What happened to the money that I paid?
I also attached the link that was sent via the message that I used.
Someone must please look into this as someone in their businesses is sending out ********** messages and *****ing our money
I requested a recall from my bank .
If it is successful I will only receive the money back within 14 working days.
I will only be able to make another payment by the end of this month.
Please see the attachment for your information.
Also find the communication regarding this matter
Hannelene Jason | | Tue, Feb 6, 1:58 PM (7 days ago)
Hi Randy Noted with thanks
Hannelene Jason | | Fri, Feb 9, 2:19 PM (4 days ago)
Hi Randy Please advise if the money has been allocated to the account. Kind Regards Chanice
Complaints | Mon, Feb 12, 3:24 PM (16 hours ago) | |
to me
Good day Ms Jason Please be advised that we are in the process of transferring your account payment from Ozow to your Game account. We will notify you once this has been actioned. RegardsSamanthaOriginal Message:
From: ***
Sent: Friday, February 9, 2024 2:19:59 PM
Hannelene Jason <***> | Mon, Feb 12, 3:52 PM (16 hours ago) | |
to EM_PAYMENTS, Complaints
Good day AllPlease advise whether payment has been received, as one moment you confirm receipt of payment and the next moment you request me to process payment or to query the payments with my bank.Furthermore I have been advised the account will be handed over as no payment has been made.Kindly confirm whether payment has been received or what is really transpiring here as this is very misleading and confusing.Please see attachment below.Kind regards,
I have sent through the POP to the RCS payments department.
Yesterday I got confirmation that the payment has been found and the payments department is busy allocating the money to my account.
Today I got a notification that the account was handing over
This is very confusing to me.
What happened to the money that I paid?
I also attached the link that was sent via the message that I used.
Someone must please look into this as someone in their businesses is sending out ********** messages and *****ing our money
I requested a recall from my bank .
If it is successful I will only receive the money back within 14 working days.
I will only be able to make another payment by the end of this month.
Please see the attachment for your information.
Also find the communication regarding this matter
Hannelene Jason | | Tue, Feb 6, 1:58 PM (7 days ago)
Hi Randy Noted with thanks
Hannelene Jason | | Fri, Feb 9, 2:19 PM (4 days ago)
Hi Randy Please advise if the money has been allocated to the account. Kind Regards Chanice
Complaints | Mon, Feb 12, 3:24 PM (16 hours ago) | |
to me
Good day Ms Jason Please be advised that we are in the process of transferring your account payment from Ozow to your Game account. We will notify you once this has been actioned. RegardsSamanthaOriginal Message:
From: ***
Sent: Friday, February 9, 2024 2:19:59 PM
Hannelene Jason <***> | Mon, Feb 12, 3:52 PM (16 hours ago) | |
to EM_PAYMENTS, Complaints
Good day AllPlease advise whether payment has been received, as one moment you confirm receipt of payment and the next moment you request me to process payment or to query the payments with my bank.Furthermore I have been advised the account will be handed over as no payment has been made.Kindly confirm whether payment has been received or what is really transpiring here as this is very misleading and confusing.Please see attachment below.Kind regards,
HJ
Hannelene J's update13 Feb 2024, 12:41
Reviewer Update
Please be advised that I made a payment on the 26/01/24 for the amount of R1211.10 using the OZOW link that RCS was sent via message.
I have sent through the POP to the RCS payments department.
Yesterday I got confirmation that the payment has been found and the payments department is busy allocating the money to my account.
Today I got a notification that the account was handing over
This is very confusing to me.
What happened to the money that I paid?
I also attached the link that was sent via the message that I used.
Someone must please look into this as someone in their businesses is sending out ********** messages and *****ing our money
I requested a recall from my bank .
If it is successful I will only receive the money back within 14 working days.
I will only be able to make another payment by the end of this month.
Please see the attachment for your information.
Also find the communication regarding this matter
Hannelene Jason | | Tue, Feb 6, 1:58 PM (7 days ago)
Hi Randy Noted with thanks
Hannelene Jason | | Fri, Feb 9, 2:19 PM (4 days ago)
Hi Randy Please advise if the money has been allocated to the account. Kind Regards Chanice
Complaints | Mon, Feb 12, 3:24 PM (16 hours ago) | |
to me
Good day Ms Jason Please be advised that we are in the process of transferring your account payment from Ozow to your Game account. We will notify you once this has been actioned. RegardsSamanthaOriginal Message:
From: ***
Sent: Friday, February 9, 2024 2:19:59 PM
Hannelene Jason <***> | Mon, Feb 12, 3:52 PM (16 hours ago) | |
to EM_PAYMENTS, Complaints
Good day AllPlease advise whether payment has been received, as one moment you confirm receipt of payment and the next moment you request me to process payment or to query the payments with my bank.Furthermore I have been advised the account will be handed over as no payment has been made.Kindly confirm whether payment has been received or what is really transpiring here as this is very misleading and confusing.Please see attachment below.Kind regards,
I have sent through the POP to the RCS payments department.
Yesterday I got confirmation that the payment has been found and the payments department is busy allocating the money to my account.
Today I got a notification that the account was handing over
This is very confusing to me.
What happened to the money that I paid?
I also attached the link that was sent via the message that I used.
Someone must please look into this as someone in their businesses is sending out ********** messages and *****ing our money
I requested a recall from my bank .
If it is successful I will only receive the money back within 14 working days.
I will only be able to make another payment by the end of this month.
Please see the attachment for your information.
Also find the communication regarding this matter
Hannelene Jason | | Tue, Feb 6, 1:58 PM (7 days ago)
Hi Randy Noted with thanks
Hannelene Jason | | Fri, Feb 9, 2:19 PM (4 days ago)
Hi Randy Please advise if the money has been allocated to the account. Kind Regards Chanice
Complaints | Mon, Feb 12, 3:24 PM (16 hours ago) | |
to me
Good day Ms Jason Please be advised that we are in the process of transferring your account payment from Ozow to your Game account. We will notify you once this has been actioned. RegardsSamanthaOriginal Message:
From: ***
Sent: Friday, February 9, 2024 2:19:59 PM
Hannelene Jason <***> | Mon, Feb 12, 3:52 PM (16 hours ago) | |
to EM_PAYMENTS, Complaints
Good day AllPlease advise whether payment has been received, as one moment you confirm receipt of payment and the next moment you request me to process payment or to query the payments with my bank.Furthermore I have been advised the account will be handed over as no payment has been made.Kindly confirm whether payment has been received or what is really transpiring here as this is very misleading and confusing.Please see attachment below.Kind regards,
RCS's replyOfficial
13 Feb 2024, 13:54Good day, Ms Jason
The payment has been allocated to your account please check your emails as I have sent an email response as well.
Regards
Bronwyn
The payment has been allocated to your account please check your emails as I have sent an email response as well.
Regards
Bronwyn
Best regards,
RCS's reply13 Feb 2024, 13:54
Official
Good day, Ms Jason
The payment has been allocated to your account please check your emails as I have sent an email response as well.
Regards
Bronwyn
The payment has been allocated to your account please check your emails as I have sent an email response as well.
Regards
Bronwyn
Best regards,