Bad Customer Service

I am a very unhappy client ever since RCS has taken over the Edgars accounts, my account has been a mess. The intrest has gone up and further more my debit order was removec, i am now required to make an eft payment which to my amaze takes 2 to 3 days to reflect. This is honestly unproffesional customer service. I will be cancelling my account as soon as possible. After been a loyal client I am now extremely disappointed.