DM
Doreen M

1 reviews | Active since Jan 2020

11 Jan 2022, 16:16

Bad customer service

I have an old card with RCS, it works like a credit card, I can use that card to buy everything from the retailers that has an agreement with RCS,

Checkers has the worst, bad customer service when it comes to helping RCS clients, Their supervisors take their own time with authorisation, they duck and dive, running away because they don't want to help RCS clients, They don't want to phone RCS, Its like wasting their time, and then they'll be telling you that they are going to make copies of your identity, How many times are they going to make copies of our identity, with the high rate of ********** identities, for example if I go to checkers 3 times a week, using rcs card, Are they going to make identity copies everytime I purchase something? Where do they keep our copies? Is it safe for our identity copies to be lying around at checkers offices?

Northmead Benoni has the worst customer service, I had to replace my rcs transaction with cash, because the cashier was busy calling her supervisor, who was less concerned about helping with RCS transaction, This poor service from checkers Northmead square is happening for the second time. I went there, 11/01/2022 *** S006111 RO8

0
Replies (2)
RCS
RCS's reply12 Jan 2022, 07:12
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group
RCS
RCS's reply04 Feb 2022, 11:00
Official
 Good day  We are pleased to inform you that your complaint has been resolved.                Please accept our apologies for the inconvenience this may have caused you.  I trust you find the above in order.  Kind Regards, RCS CARDS