MJ
Mamello J
1 reviews | Active since Dec 2016
14 May 2022, 11:40
Bad customer service
Opened a store account at game it was approved,1stly I wanted to decrease my credit limit before accepting the pre approval limit,I couldn’t. I was told to link my card 1st than decrease it. I did that on Wednesday and the consultant told me it’s done I can start using my card after 24hrs to my surprise it’s still not done.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
16 May 2022, 13:32Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 May 2022, 13:32
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
MJ
Mamello J's updateReviewer Update
17 May 2022, 11:02I have called and sent countless emails,till this day I have not received a response and it’s Tuesday. Imagine!
MJ
Mamello J's update17 May 2022, 11:02
Reviewer Update
I have called and sent countless emails,till this day I have not received a response and it’s Tuesday. Imagine!
RCS's replyOfficial
18 May 2022, 10:07Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS Group
RCS's reply18 May 2022, 10:07
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS Group
MJ
Mamello J's updateReviewer Update
06 Jun 2022, 10:38So I have sent countless emails and tried to call I still haven’t not received any assistance! Call centre agents are so useless I spoke to one and asked for a call back till this day she hasn’t gotten back to me. I had credit of 11K I bought for 10300 meaning there’s 700 credit left. I made a payment of 1K a couple of weeks again but my available balance is 10200 the consultant couldn’t answer me and till this day I don’t have an answer.i am starting to the RCS is a ****
MJ
Mamello J's update06 Jun 2022, 10:38
Reviewer Update
So I have sent countless emails and tried to call I still haven’t not received any assistance! Call centre agents are so useless I spoke to one and asked for a call back till this day she hasn’t gotten back to me. I had credit of 11K I bought for 10300 meaning there’s 700 credit left. I made a payment of 1K a couple of weeks again but my available balance is 10200 the consultant couldn’t answer me and till this day I don’t have an answer.i am starting to the RCS is a ****
MJ
Mamello J's updateReviewer Update
06 Jun 2022, 12:07Apparently the payment I made is not reflecting on their side and they can’t tell why. Hence the incorrect balance. Scary I must say. The consultant said she would send me an email to confirm where I should email the POP she hasn’t even done that. Disgusting!
MJ
Mamello J's update06 Jun 2022, 12:07
Reviewer Update
Apparently the payment I made is not reflecting on their side and they can’t tell why. Hence the incorrect balance. Scary I must say. The consultant said she would send me an email to confirm where I should email the POP she hasn’t even done that. Disgusting!