BAD CUSTOMER SERVICE !!!

Good day

I app**** online for a RCS Platinum Credit Card on the 5th October 2019, on Monday the 6th October 2019 I got a call back from one of the call centre agents just verifying my details and told me on the same call the my application has been approved and that CCD Couriers will contact me in the next 5 days to confirm delivery of the card. Monday 14th October after hearing nothing from neither RCS or the Courier company I decided to give RCS a call. I was then told that my card was never sent to the embossers due to a system error hence the courier company never contacted me, The call centre agent advised she will have it sorted and then within 5 days the courier company will contact me for delivery. Wednesday 16th October i was contacted by the courier company confirming delivery for Friday morning 18th October, courier came almost on time, on the letter received with the card is a number one should phone to have the card activated as soon as you received your card. i then called the number and the lady that answered advised me that my documents handed to the courier guy will have to be verified by the RCS group and they will only receive it the Saturday and then they will call me back on Saturday to have the card activated. No one got back to me, Monday morning 21st October I called back and the agent tells me my documents still hasn't been verified and then someone will get back to me before close of business that specific day, guess what? no one got back to. The Tuesday morning i call them again, and this agent trying to explain about some high volume verification's going on at the time but assures me someone will get back tome by no later end of business Wednesday 23rd October, today is the 24th October still no one came back to me. So according to me my card was approved on the 6th October today is the 24th and I still cant use it. how long can verification's really take???