Bad customer service

Good Day

My name is Abueng Goitseone Matjila, I am very unhappy with the service I received at Game store in Wonderpark mall. I went there to collect and activate my card on the 9th August 2021, the consultant who was assisting me did not provide me with the necessary information with regards to how the card works, the consultant failed to tell me the difference between straight and budget, while I was making a purchase on the same day, the cashier who assisted me chose the "straight plan", I found out after the purchase was done what the difference between straight and budget is.

The consultant was sitting right next to the cashier, but both of them failed to rectify this error, I had to use my own cellphone to call Rcs client care to find out if the payment plan can be changed.

After speaking to the Rcs agent telephonic ally I am now told that the plan can only be changed on my next pay date, meaning I have to rearrange my budget this month for an error that could've been prevented had I been assisted correctly in the store.

I am very unhappy with this service.