NM
Ntuthuko M
1 reviews | Active since Aug 2019
21 Jul 2020, 15:27
Bad customer service
I have two RCS accounts which have been closed 3 years ago and one year ago respectively. These accounts are still showing as opened on my credit record.
I have tried a number of times to get them to show them as closed but no one seems to know what's going on. The accounts are for PNP STORE CARD and General Purpose Rcs Card.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
21 Jul 2020, 15:29Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Jul 2020, 15:29
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
14 Aug 2020, 10:42 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Aug 2020, 10:42
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
NM
Ntuthuko M's updateReviewer Update
14 Aug 2020, 10:59A huge thank you to the lady that handled my complaint (Megan).
NM
Ntuthuko M's update14 Aug 2020, 10:59
Reviewer Update
A huge thank you to the lady that handled my complaint (Megan).