JF
Johan F
1 reviews | Active since Jul 2014
15 Jul 2019, 09:47
Bad Customer service and Info from RCS
Ho can a company win a top employer award when the service is next to nothing and then they charge us more than the banks for using their money this is the reason why i cancelled my loan with them and got a better rate at their competitors a lot of hidden cost with RCS a am also in the process of canceling my cards with them they advertise we can buy at their partners then you are limited at witch stores to by whats the use then of having an RCS card.
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
16 Jul 2019, 11:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply16 Jul 2019, 11:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
17 Jul 2019, 08:52Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply17 Jul 2019, 08:52
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
JF
Johan F's updateReviewer Update
17 Jul 2019, 09:37Good Day RCS,
Still this doesn't resolve my issue of witch stores accept your card as the website is of no use, we cannot keep on phoning stores or driving to stores finding out that they do not accept you cards and even with stores i have previously bought from all of a sudden does not accept your card any more and it is embarrassing when you stand at the till to pay.
CAN YOU DRAW UP A LIST OF STORES THAT DO ACCEPT YOUR CARD LIKE YOU DID WITH ENGEN???????????????
Still this doesn't resolve my issue of witch stores accept your card as the website is of no use, we cannot keep on phoning stores or driving to stores finding out that they do not accept you cards and even with stores i have previously bought from all of a sudden does not accept your card any more and it is embarrassing when you stand at the till to pay.
CAN YOU DRAW UP A LIST OF STORES THAT DO ACCEPT YOUR CARD LIKE YOU DID WITH ENGEN???????????????
JF
Johan F's update17 Jul 2019, 09:37
Reviewer Update
Good Day RCS,
Still this doesn't resolve my issue of witch stores accept your card as the website is of no use, we cannot keep on phoning stores or driving to stores finding out that they do not accept you cards and even with stores i have previously bought from all of a sudden does not accept your card any more and it is embarrassing when you stand at the till to pay.
CAN YOU DRAW UP A LIST OF STORES THAT DO ACCEPT YOUR CARD LIKE YOU DID WITH ENGEN???????????????
Still this doesn't resolve my issue of witch stores accept your card as the website is of no use, we cannot keep on phoning stores or driving to stores finding out that they do not accept you cards and even with stores i have previously bought from all of a sudden does not accept your card any more and it is embarrassing when you stand at the till to pay.
CAN YOU DRAW UP A LIST OF STORES THAT DO ACCEPT YOUR CARD LIKE YOU DID WITH ENGEN???????????????
RCS's replyOfficial
21 Jul 2019, 11:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply21 Jul 2019, 11:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
26 Jul 2019, 17:15Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply26 Jul 2019, 17:15
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS