Bad customer service

I went to Edgar's at Chris mall to settle my account and close it, they told me to come back after 24hrs, I told them I won't make it can I call them, they gave me the number. I called the customer *** they sent me from pillar to post for about 20 minutes holding without getting help from any of them, the last one who answered was Makhosi she just took my ID number then put me on hold again for about 5 minutes imagine the airtime I've been using worse part I didn't get any help. What a bad service ever from RCS consultants. If they don't wanna work let them give the people who really need to work their jobs.