TH
Thabo H
1 reviews | Active since Jul 2021
12 Jul 2021, 06:38
Bad customer service
I paid and closed my account in 2020, till date I am listed on ITC as still owing and not paying my account. I have provided the paid up letter trying to get them to update their systems and clear me, they said they will respond in 48 hours however 2-3 months later nothing has happened. I have called, emailed all that was ignored.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
13 Jul 2021, 08:26Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply13 Jul 2021, 08:26
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
TH
Thabo H's updateReviewer Update
22 Jul 2021, 11:15You responded on 13 July, till date I still have not received any form of communication from RCS. RCS does not care about how they impact people, this show a lock of proper business processes, no customer care at all. I am currently listed for a debt that I do not owe.
TH
Thabo H's update22 Jul 2021, 11:15
Reviewer Update
You responded on 13 July, till date I still have not received any form of communication from RCS. RCS does not care about how they impact people, this show a lock of proper business processes, no customer care at all. I am currently listed for a debt that I do not owe.
RCS's replyOfficial
23 Aug 2021, 18:44Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply23 Aug 2021, 18:44
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS