BM
Bontle M
1 reviews | Active since Feb 2024
09 Feb 2024, 08:58
Bad customer service
Good day
Kindly note that yesterday i paid off my rcs spitz account balance, i then called the customer service line to request the account closure letter/settlement letter. The customer service consultant laughed at me and spoked to me in a non professional manner, i then requested to speak to the manger and i was told that the manager is too busy. Right now i am left not knowing if the account is closed or not and no letter has been send to me. I would never recommend RCS to anyone.
Regards
Bontle
Helpful (0)
Replies (9)0
Replies (9)
RCS's replyOfficial
09 Feb 2024, 09:44 Good day Bontle Marengwa,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply09 Feb 2024, 09:44
Official
Good day Bontle Marengwa,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
BM
Bontle M's updateReviewer Update
09 Feb 2024, 10:08Please make sure that account is closed before my next billing date, because i will not be held liable anymore billing under my name.
BM
Bontle M's update09 Feb 2024, 10:08
Reviewer Update
Please make sure that account is closed before my next billing date, because i will not be held liable anymore billing under my name.
RCS's replyOfficial
09 Feb 2024, 10:13 Good day Bontle Marengwa,
Kindly be advised that I have responded to you via email.
Regards,
RCS CARDS
Kindly be advised that I have responded to you via email.
Regards,
RCS CARDS
RCS's reply09 Feb 2024, 10:13
Official
Good day Bontle Marengwa,
Kindly be advised that I have responded to you via email.
Regards,
RCS CARDS
Kindly be advised that I have responded to you via email.
Regards,
RCS CARDS
BM
Bontle M's updateReviewer Update
09 Feb 2024, 10:31I have also rep**** that i do not want the refund, the company should keep it. I don't want anything to do with the RCS group anymore. I just want an account closed up letter.
BM
Bontle M's update09 Feb 2024, 10:31
Reviewer Update
I have also rep**** that i do not want the refund, the company should keep it. I don't want anything to do with the RCS group anymore. I just want an account closed up letter.
RCS's replyOfficial
09 Feb 2024, 10:53Good day Bontle Marengwa,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 Feb 2024, 10:53
Official
Good day Bontle Marengwa,
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
BM
Bontle M's updateReviewer Update
09 Feb 2024, 11:08How soon will i receive the closure letter?
BM
Bontle M's update09 Feb 2024, 11:08
Reviewer Update
How soon will i receive the closure letter?
RCS's replyOfficial
09 Feb 2024, 11:15Good day Bontle Marengwa,
Please check your inbox for the requested letter.
I truest you find the above in order.
Kind Regards,
RCS CARDS
Please check your inbox for the requested letter.
I truest you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply09 Feb 2024, 11:15
Official
Good day Bontle Marengwa,
Please check your inbox for the requested letter.
I truest you find the above in order.
Kind Regards,
RCS CARDS
Please check your inbox for the requested letter.
I truest you find the above in order.
Kind Regards,
RCS CARDS
BM
Bontle M's updateReviewer Update
09 Feb 2024, 11:21the email that i received with a letter attached is stating that the account is being "prepped for closure". please clarify
BM
Bontle M's update09 Feb 2024, 11:21
Reviewer Update
the email that i received with a letter attached is stating that the account is being "prepped for closure". please clarify
RCS's replyOfficial
09 Feb 2024, 11:28Good day Bontle Marengwa,
Please open the attachment as the letter states that your account is closed.
Kind Regards,
RCS CARDS
Please open the attachment as the letter states that your account is closed.
Kind Regards,
RCS CARDS
RCS's reply09 Feb 2024, 11:28
Official
Good day Bontle Marengwa,
Please open the attachment as the letter states that your account is closed.
Kind Regards,
RCS CARDS
Please open the attachment as the letter states that your account is closed.
Kind Regards,
RCS CARDS