ML
Marelize L
1 reviews | Active since Feb 2018
11 Feb 2024, 08:20
Bad customer service
I have paid my FULL account on Edgars and want to close my account. I still get sms'es and phonecalls informing me that I owe money and they also added some interest as well.
This same thing happened when I had a RCS Game card. They also do not respond to my countless emails with my proof of payment.
This has more to do with RCS than with Edgars. No matter how many calls and emails I do. Their customer service is ridiculous. I will NEVER deal with RCS again.
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Replies (1)RCS's replyOfficial
11 Feb 2024, 09:17 Good day Marelize L,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Feb 2024, 09:17
Official
Good day Marelize L,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
