Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

10 Nov 2019, 13:34

bad customer service

i went to use my card at checkers, the manager did verify and got the approval, when i went to the tills to pay, the card declined. i tried to phone 4 times to hear why it declined no one answered and i held on all 4 times about an half an hour and still did not get the help i needed.

0
Replies (2)
RCS
RCS's reply10 Nov 2019, 14:50
Official
Good day  We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS
RCS's reply11 Nov 2019, 11:31
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS