Bad customer claims service

Lost income due to covid and i had paid for rcs credit life in my store card, loan and credit card. Submitted a claim and was contacted by an assessor to say all is in order and he can see that i have suffered a loss in income. Two months passed by no response from them yet tried calling and emailing eventually i get into contact with them and they say my claim is rejected because my last payment was in march and the policy lapsed yet i am explaining to them that lock down happened in march n i had no income which they fail to understand.

This post is just to get the attention of the right person to deal with this and is in no way to embarrass anyone.